EIOPA publishes the results of the first coordinated mystery shopping exercise in the EU’s insurance sector
The European Insurance and Occupational Pensions Authority (EIOPA) published today the results of its first EU-coordinated mystery shopping exercise, which examined the sales process for insurance-based investment products across 8 EU member states. As part of the exercise, trained shoppers made visits to insurers, banks, agents, brokers and post offices to assess distributors’ information-gathering processes, … Leer más